Game & account
Share your player email, device model, Android version, what happened and what you expected. Include the steps to reproduce the issue.
Contact & player help
Tell us what you need help with.
Have a question about Music Jump or Vantage Peak Games Limited? Find support guidance, read common questions, or get in touch below.
service@vantagepeakstudio.comBefore you write
A few details help us
understand your request.
Choose a topic and share the details below, so we can point you in the right direction.
Purchase questions
Include your order reference and purchase details. Please leave out full card information.
Careers & applications
Tell us the role you are interested in and include a link to your CV or portfolio.
For data requests, describe the privacy right you want to exercise.
Player Support
A little detail helps us help you
For account access, downloads, purchases, or technical issues, include the information that matches your request.
Get back to your game
Include the email linked to your Music Jump profile, any error message, and when the issue started. Never share your password or verification codes.
Ask about your accountDescribe what happened
Tell us your device model, Android version, and the steps that led to the issue. Include what you expected and what appeared on screen.
Get game supportHelp us find your purchase
Provide your order reference, purchase date, and the item or amount involved. Explain any missing delivery, duplicate charge, or refund request without sharing sensitive payment details.
Ask about a purchaseFAQ
Common questions, clear answers
A quick guide to accounts, the web store, and getting help.
How do I play Music Jump?
Hold and drag to guide the ball left and right. Land in the middle to build Perfect multipliers, keep pace and finish with three stars. See the game guide →
Where can I download the game?
The Android APK is available from the Download section of the Game page.
Which email should I use in the store?
Use the email linked to your game profile. Default offers are shown until a player account is verified.
What custom amounts are accepted?
Enter a listed package price ending in .99, such as 49.99. The amount must match an available package.
How do I change my ball skin?
Explore Light Orb, Basket Beat, Goal Striker and Volley Pulse in the Ball lab. The same precise rhythm controls apply.
What if a purchase is missing?
Keep your order reference, payment confirmation, purchase date and package details ready for support.
Direct contact
Contact information
- Company
- Vantage Peak Games Limited
- Response
- Within 3 business days